{"componentChunkName":"component---src-templates-default-page-js","path":"/en/centro-de-ayuda/mi-viaje-transvip/","result":{"data":{"page":{"id":"cG9zdDo0Njkw","content":"\n<p><a href=\"https://transvip.cl/\">Home</a>&nbsp;»&nbsp;<a href=\"https://transvip.cl/centro-de-ayuda/\">Centro de Ayuda</a>&nbsp;»&nbsp;Mi viaje</p>\n\n\n\n<p>En esta sección podrás encontrar toda la información relacionada a tu viaje, seguimiento de traslado, a bordo del vehículo y más</p>\n\n\n\n<h5><span class=\"has-inline-color has-luminous-vivid-orange-color\">Seguimiento de viaje</span></h5>\n\n\n<ul class=\"collapsible\">\n        <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Cómo puedo ver el estado de mi viaje y hacer seguimiento de mi vehículo? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Puedes revisar el estado de tu viaje en todo momento en esta página web en el botón &#8220;Revisa la ubicación de tu reserva&#8221;&#8221;, ubicado en el Home, al extremo superior derecho https://www.transvip.cl/seguimiento . \r\nSi realizaste la reserva en la app, puedes hacer click en el menú del extremo superior izquierdo, sección &#8220;Tus viajes&#8221; y luego en la pestaña &#8220;Seguimiento&#8221;.\r\nCuando tu viaje ya esté próximo a la hora programada, al ser asignado el vehículo que realizará tu viaje, te llegará un SMS con un link, donde podrás hacer seguimiento de la ubicación del móvil. En este mensaje también encontrarás la identificación del vehículo y el número de teléfono del conductor.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Cuánto tiempo puede esperar el vehículo por mí? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">En caso de que hayas solicitado un servicio compartido, el conductor puede esperar por ti 5 minutos como máximo, ya que debe recoger a otros pasajeros para cumplir con su ruta. Para un servicio exclusivo, de van o auto, el tiempo máximo de espera es de 15 minutos.\r\nTe solicitamos estés atento y listo a la llegada de tu vehículo para así agilizar tu viaje y el del resto de los pasajeros. \r\nNo podemos acudir por ti a conserjería o recepción, por lo que nuestros conductores intentarán contactarte telefónicamente si no logran ubicarte en el punto de recogida, por esto es importante que tu teléfono esté bien ingresado en tu solicitud.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Cómo sabré cuando el móvil esté en mi domicilio? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Cuando tu reserva ya esté próxima a la hora programada, al ser asignado el vehículo que realizará tu viaje, te llegará un SMS con un link, donde podrás hacer seguimiento de la ubicación del móvil. En este mensaje también encontrarás la identificación del vehículo y el número de teléfono del conductor. Al llegar el conductor al punto de recogida, te buscará para que abordes el vehículo, de no haber contacto visual, llamará por teléfono al número que indicaste en tu reserva.</div>\n          </div>\n      </li>    \n       \n</ul>\n\n\n<h5><span class=\"has-inline-color has-luminous-vivid-orange-color\">A bordo del vehículo</span></h5>\n\n\n<ul class=\"collapsible\">\n        <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Con cuántos pasajeros compartiré el vehículo? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Si viaja en un servicio compartido podrías viajar con hasta 7 pasajeros o con 11 pasajeros en la ciudad de Calama, dada la máxima capacidad de las van de nuestra flota. \r\nSi viajas en un vehículo exclusivo, la cantidad de pasajeros está determinada por el tipo de vehículo. Para un automóvil, el máximo es de 3 pasajeros y para van o transfer es de 7 pasajeros. Para nuestras van el máximo es de 11 pasajeros (sólo ciudad de Calama).</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Qué ruta realizará mi vehículo compartido? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">La ruta es programada según el origen y destino de los pasajeros. Contamos con un sistema de enrutamiento que define la ruta más óptima para transportar a los pasajeros asignados al vehículo.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Los vehículos son sanitizados? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Nuestras van cuentan con un dispositivo Bluetek, el cual a través del aire acondicionado va liberando gas de ozono (O3). El ozono permite mejorar la calidad del aire y la sanitización de las superficies en espacios interiores, eliminando un gran espectro de virus, bacterias, hongos, contaminantes y olores, ya que tiene cerca de un 40% más de poder desinfectante que el cloro. El sistema cuenta con una tecnología completamente segura, siguiendo los protocolos establecidos por la OCDE y la Organización Mundial para la Salud (OMS). Los conductores de Transvip cuentan con implementos de limpieza, para desinfectar manualmente todas las superficies de contacto al interior del vehículo.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Debo usar mascarilla en el vehículo? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">El uso de mascarilla no es obligatorio durante un viaje en Transvip. Sin embargo, como medida extra de seguridad, te recomendamos el uso de ésta. Hemos aplicado la misma recomendación a los conductores de nuestros vehículos.</div>\n          </div>\n      </li>    \n       \n</ul>\n\n\n<h5><span class=\"has-inline-color has-luminous-vivid-orange-color\">Salida desde el aeropuerto</span></h5>\n\n\n<ul class=\"collapsible\">\n        <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">Tengo un viaje pagado, ¿me esperan con un letrero a mi llegada? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">No te esperamos con un letrero a tu llegada, pero si tu reserva ya está pagada, puedes dirigirte directo al andén donde se ubican nuestros vehículos, con el código QR que llegó a tu mail o está en tu App. Ahí te recibirá nuestro coordinador, quien revisará tu reserva, te pedirá el código QR para escanearlo y te asignará el vehículo para iniciar tu viaje.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Dónde encuentro los mesones de atención de Transvip en el aeropuerto? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Los counter de Transvip en el Aeropuerto de Santiago se ubican en:  Terminal Nacional: a la salida de la zona de cintas de equipaje, antes de la mámpara, en la zona de proveedores de transporte. Además nos puedes encontrar en el primer nivel, en el hall cercano a la puerta número 3. \r\n\r\nEn Terminal Internacional, estamos ubicados a la salida de aduana, a la izquierda antes de la mámpara de salida. Además encontrarás un mesón de atención a tu izquierda, cerca de la puerta número 3 primer nivel, en la zona de proveedores de transporte y rent a car.\r\n\r\nEn el aeropuerto de Calama, nuestro mesón de atención se encuentra a la salida del desembarque, en el hall central del edificio.\r\n\r\nEn Antofagasta, contamos con 2 counters, uno frente a las cintas de equipaje y el otro saliendo al hall principal a mano derecha.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Dónde se encuentran ubicados los vehículos de Transvip en el aeropuerto? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Aeropuerto de Santiago: \r\nEn el terminal nacional nuestros móviles se encuentran ubicados en el andén saliendo por la puerta número 4 en el primer nivel. Si ya tienes una reserva pagada, solo debes presentar tu código QR al personal de Transvip para ser embarcado. Si necesitas realizar una reserva o pagarla, puedes dirigirte al counter en el interior del edificio cerca de la puerta número 3. \r\nEn el terminal internacional, si ya tienes tu QR puedes dirigirte al andén fuera de la puerta 3, primer nivel. Si necesitas acudir al mesón de atención, éste se encuentra en el hall central al interior del edificio, piso 1, cercano a la puerta 3.\r\n\r\nEn el aeropuerto El Loa de Calama y en el de Antofagasta nuestro equipo te recibirá a la salida del desembarque. Si tienes tu reserva lista con el código QR, puedes dirigirte al andén donde serás embarcado por nuestro coordinador. Si necesitas realizar una reserva o pagarla, debes acudir al mesón de atención del primer nivel.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">En Santiago, ¿Por qué puerta del Terminal Nacional debo salir para encontrar los vehículos de Transvip? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Aeropuerto de Santiago: En el terminal nacional nuestros móviles se encuentran ubicados en el andén saliendo por la puerta número 5 en el primer nivel. Si ya tienes una reserva pagada, solo debes presentar tu código QR al personal de Transvip para ser embarcado. Si necesitas realizar una reserva o pagarla, puedes dirigirte al counter en el interior del edificio cerca de la puerta número 3.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Por qué puerta del Nuevo Terminal Internacional de Santiago debo salir para encontrar los vehículos de Transvip? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Aeropuerto de Santiago: En el terminal internacional, si ya tienes tu QR puedes dirigirte al andén fuera de la puerta 3, primer nivel. Si necesitas acudir al mesón de atención, este se encuentra en el hall central al interior del edificio, piso 1, cercano a la puerta 3.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">Tengo una reserva por pagar, ¿Dónde me puedo dirigir? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Aeropuerto de Santiago: En el Terminal Nacional, si necesitas realizar una reserva o pagarla, puedes dirigirte al counter en el interior del edificio cerca de la puerta número 3. En el Terminal Internacional, el mesón de atención se encuentra en el hall central al interior del edificio, piso 1, cercano a la puerta 3.\r\nTanto en el Aeropuerto El Loa de Calama, como en el Aeropuerto de Antofagasta, nuestro mesón de atención se encuentra en el hall del primer nivel. \r\nNuestros vehículos no cuentan con sistema de pago con tarjetas a bordo.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Tengo que pasar por el mesón de atención si tengo una reserva pagada en la web o en la app? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Si ya tienes una reserva pagada, no es necesario que pases por el mesón de atención. Sólo debes presentar tu código QR al personal de Transvip para ser embarcado.\r\n\r\nAeropuerto de Santiago: En el Terminal Nacional nuestros móviles se encuentran ubicados en el andén saliendo por la puerta número 5 en el primer nivel.  En el nuevo Terminal Internacional, si ya tienes tu QR puedes dirigirte al andén fuera de la puerta 3, primer nivel.\r\n\r\nEn el aeropuerto El Loa de Calama y en el Aeropuerto de Antofagasta, puedes dirigirte dirigirte al counter exterior del primer nivel, donde serás embarcado por nuestro coordinador.</div>\n          </div>\n      </li>    \n       \n</ul>\n\n\n<h5><span class=\"has-inline-color has-luminous-vivid-orange-color\">Compra en Mesón</span></h5>\n\n\n<ul class=\"collapsible\">\n        <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Qué servicios dispongo desde el aeropuerto? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">En Transvip disponemos de una amplia gama de servicios desde y hacia el aeropuerto. En el mesón de atención puedes solicitar un Transfer compartido o una Van Exclusiva. \r\n\r\nEn caso que requieras un Auto, este servicio no está disponible para su venta en el counter, pero puedes pedirlo directamente en esta página web, o en la App de Transvip y así ahorrarás tiempo, ya que puedes dirigirte directamente al andén para solicitar tu vehículo.  </div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Qué medios de pago tengo disponibles? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Transvip acepta como medios de pago tarjetas de crédito nacional o extranjera y tarjeta de débito chilena. En nuestros counter de atención en el aeropuerto, puedes además pagar en efectivo con pesos chilenos y dólares.  Te solicitamos llevar tu importe exacto si eliges esta forma de pago. No contamos con pago con tarjetas a bordo de los vehículos. </div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Qué documento me entregan al comprar un servicio? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Cuando solicitas tu viaje en el mesón, te entregaremos un voucher con la información de tu viaje y el importe pagado. Al ser una empresa de transporte, este comprobante es válido para efectos tributarios, por lo que no recibirás una boleta adicional.\r\n\r\nEste voucher tiene un código QR, con el cual debes solicitar tu viaje en el andén del aeropuerto.\r\n\r\nDe manera adicional En caso que tu pago sea con tarjeta, puedes solicitar el comprobante al momento de realizar el pago.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Cuánto tiempo debo esperar para que me sea asignado un vehículo? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Trabajamos para que tu espera sea inferior a 30 minutos desde que compras tu ticket, sin embargo depende de la demanda que estemos presentando en ese momento.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Puedo solicitar una silla de niño si viajo con un infante? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Debido a que Transvip es una empresa de transporte público, no tenemos la obligación de disponibilizar sillas de bebé para la realización de viajes que consideren niños. Sin embargo, disponemos de algunas unidades en las oficinas de los aeropuertos, por lo que puedes consultar en el mesón de atención la factibilidad de contar con una silla.</div>\n          </div>\n      </li>    \n       \n</ul>\n\n\n<h5><span class=\"has-inline-color has-luminous-vivid-orange-color\">Llegada al aeropuerto</span></h5>\n\n\n<ul class=\"collapsible\">\n        <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿En qué sector del  Aeropuerto de Santiago me dejará el vehículo? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Al momento de abordar tu vehículo, te pedimos indicar al conductor a qué Terminal te diriges. En caso que hayas contratado una van, exclusiva o compartida, ésta te dejará en el Sector de Embarque de cada terminal. En caso que tu servicio corresponda a un auto, éste te dejará en el Estacionamiento Expreso 1 ó 2. </div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿En qué sector del  Aeropuerto me dejará el vehículo? (ciudades fuera de Santiago)  <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">El vehículo te dejará en el Sector de Embarque de cada terminal.</div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Me ayudará el conductor con el equipaje? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">El conductor descenderá del vehículo y sacará tu equipaje del maletero del auto, pero no puede abandonar el vehículo para acompañarte dentro del edificio.</div>\n          </div>\n      </li>    \n       \n</ul>\n\n\n<h5><span class=\"has-inline-color has-luminous-vivid-orange-color\">Servicio dentro de la ciudad</span></h5>\n\n\n<ul class=\"collapsible\">\n        <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">¿Cómo puedo realizar el pago de mi viaje? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Transvip acepta como medios de pago tarjetas de crédito nacional o extranjera y tarjeta de débito chilena, en caso de realizar tu reserva por la App o la Web. Además puedes pagar en efectivo con pesos chilenos al conductor, al momento de iniciar tu viaje. Te solicitamos llevar tu importe exacto si eliges esta forma de pago. No contamos con pago con tarjetas a bordo de los vehículos. </div>\n          </div>\n      </li>    \n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\">\n          <div class=\"collapsible-header\" itemprop=\"name\">Si realicé el pago de mi viaje y no hay vehículos disponibles, ¿Cómo me devuelven el monto pagado? <i class=\"material-icons\">expand_more</i></div>\n          <div class=\"collapsible-body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https://schema.org/Answer\">\n            <div itemprop=\"text\">Te recomendamos realizar la anulación por nuestra web, ya que por este canal tu devolución será automática y la verás reflejada en un plazo máximo de 15 días. Si la realizas por otro canal, es necesario que ingreses a nuestra web para completar el Formulario de Contacto con tus datos bancarios, y realizaremos una transferencia.</div>\n          </div>\n      </li>    \n       \n</ul>","title":"Mi Viaje","date":"11 Apr 2022 - 8:22","seo":{"title":"Mi Viaje - 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